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Minerva Managed Networks
Managed Data Services Unified Networks
Ireland fast becoming Silicon Valley Europe surprise especially with abundance highly educated skilled workers. Coupled with investment-friendly environment, Ireland growing approximately annually. keep pace with this rapid blossoming industry, Minerva Managed Networks joined forces with cable operator, TeleWest address this market opportunity facilitate growth "Celtic Tiger".
right technology today guaranteed "future-proof" network sustain aggressive growth next years, Minerva turned Nortel Networks unified approach networking technical leadership turn network dream into reality.
Minerva
Challenge
Provide global, individualised managed network solutions competitive price.
Minerva
Quality solutions, time budget.
Minerva Managed Network Services
Some Minerva goddess war, some goddess wisdom perhaps more appropriate title; goddess commerce. Whatever explanation choose, Minerva over years experience data networking business, providing network-based services Irish travel market. Combined with strong skills providing managed Voice Data Network services variety market sectors, Minerva well positioned offer fully integrated managed network service their customers. partnership with Global One, they offer seamless, instant access major business communities around world. Best known provider data services largest customer, Galileo, Minerva largest X.25 networks Ireland. Minerva supports installed base approximately 3,000 Personal Computers (PCs) growing. Minerva's technical support provides troubleshooting right down Local Area Network (LAN) cabling. "Nobody Ireland match breadth depth networking support that provide," beams Minerva general manager, Cowan. Network Management Centre (NMC) operates hours day, days week manages network real time through specialised graphic displays.
Robert Cowan General Manager
Recently, Minerva motion strategy expand their service offerings from basic connectivity features such e-mail, integration management LANs into single corporate network including full blown disaster recovery services. Simultaneously, Minerva decided expand their target market Small/Medium Enterprise "tail" segments large companies located Ireland United Kingdom. With this expansion from travel segment, "the original e-commerce business", Minerva anticipates growth rate 60-70% year.
Mission
Provide technical leadership developing companies deliver highest quality products services.
Network Challenge
Unify voice data within same high quality, resilient, secure, managed network.
Minerva
Largest Single Managed Network Ireland
Minerva already largest single managed network Ireland with over travel agents connected through Minerva Galileo reservations system. change this network trivial matter. first critical decision launching network Minerva's decision move Internet Protocol (IP) take advantage relative ease expense network changes services implementation. TCP/IP will allow Minerva have better network
Fran O'Reilly Sales Manager
Shay Mitchell Chief Executive Officer
Design Goals: Functionality, Manageability, Performance Simplicity
cost running protocol becoming issue Minerva reason driving change their network inability execute their business strategy expand services. knew value, especially travel business. That meant applications like credit card clearance, on-line databases, branch networking, Internet access such," explained Shay Mitchell, Chief Executive Officer Minerva.
control that they move services customer premises replace them with services regional gateways Wide Area Network WAN). many businesses heavily dependent voice network addition data networks. Minerva looking solution voice switched traffic well. Another concern launching such broad portfolio services reliability. "These services valuable customer only we're prepared parts together seamless, unified manner," Cowan explained. "Our ability unify worlds circuit, LAN/WAN telephony applications, fiber optics, wireless critical strategic importance competitive differentiation marketplace. could afford this less than absolutely perfectly."
"The reason chose Nortel Networks that needed flexible platform which could build anything. going with Nortel Networks knew that whatever technologies would come future would fully integrated. Without this flexibility would soon business." "Complexity biggest challenge challenge shared customers!" begins Fran O'Reilly, sales manager Minerva. "Our customers focus running their businesses, worrying about investment operations. Minerva's goal simplify that complexity provide customers with worry-free, value-added services," concluded.
Minerva
Nortel Networks Natural Choice
Minerva going invest millions network they needed sure that would support their vision networking. were searching company that could provide end-to-end networking support that critical success future. After about months searching weighing decision still didn't feel like best combination products. Then heard about merger Nortel Networks with Networks. end, decision with Nortel Networks easy," stated Cowan. "They right products, right reseller Lake Communications they shared vision end-to-end networks with their Unified Networking approach. This combination, backed tradition excellence quality engineering made Nortel Networks natural choice." Quality paramount importance selling service. When lifeblood your business reliant network need assurance that will responsive reliable out. O'Reilly pointed out, "Minerva demands same quality service their data network public telephone network with Nortel Networks confident that will able deliver quality customers rely upon their business.''
Dublin Galway Athlone Dundalk Belfast
Dealing with single supplier their networking needs also consideration choosing Nortel Networks. Cowan explained, "Nortel Networks huge breadth development expertise that second none. convergence single platform voice data guaranteed other company world deliver end-to-end networking demanded business strategy. Unified Networks from Nortel Networks real winner us." Cowan concluded, unexpected bonus first-class support have from them their partner, Lake Communications helping create clearer vision future network."
Network Management System Predict Trouble Spots
particular note selecting Nortel Networks impressive network management system Optivity*. O'Reilly pointed importance good network management system, support over separate businesses, large proportion which expanding, network down would catastrophic those businesses. Galileo estimates that hours downtime could result loss travel agent direct indirect business. need management system that will predict trouble spots recommend corrective actions take before users even aware potential problem." Minerva evaluated several vendors network management. "Nortel Networks first network equipment supplier that provides remote access, switches, routers, backbone switches fully integrated with management platform," noted Cowan pointing importance having network management system technologies shorten learning curve allowing easier shift scheduling.
Nortel Networks Passport 6480 Frame Relay Switch Kikenny Limerick 2Mbps Circuit
Waterford Cork
Minerva
Leadership Technology
Minerva initially implemented mirror image network using Nortel Networks Passport* 6400 Frame Relay switches backbone connected Access Stack Nodes*, Access Router Nodes*, BayStack* Clams* remote access. Passports connected with mesh configuration engineered with single point failure. "Our plan install network move existing travel agent customers over network, providing them with services," relates O'Reilly. "Then would slowly customers network. business managed network services been growing such rate that have been forced simultaneously business same time moving existing customers." "Some these customers quite complex Lake Communications been very helpful installing these customers," continued Cowan. "With outstanding support from Nortel Networks Lake Communications Minerva been able come speed very fast." "Travel agents expect show leadership technology. They don't know what router they don't have clear vision Internet help them this business. They look help show them Internet their advantage," began Cowan. "Just customer looks look Nortel Networks leadership future networking. visits Executive Briefing Centre have been very worthwhile contacts with engineering extremely valuable. Nortel Networks shown through technology deliver service much more quickly more cost effectively than otherwise thought possible."
Scalability Future Security
Certainly, network challenge unify voice data same high quality, managed network. Scalability also issue Minerva they grow. They needed find grow network while holding support costs down. "Over next years will growing 60-70% year there terms space, costs complexity that could afford scale linearly with network growth. Nortel Networks only giving network that very easily scaled, means scale workforce cost-effective manner," explained Cowan. Policy Manager, built into Optivity, sets policies network that will automatically configure Frame switches routers with customer selected policies. dynamically changed based real-time events network. "The fact that Policy Manager integrated with Netware (Network Directory Services) benefit us," continued Cowan. "The combination Optivity Netware will give full visibility management, down desktop, locking down configurations fixing problems on-line rather than having send someone out. will certainly reduce support costs." simple. over network save cost dispatching engineer customer happier since gets fixed faster. also allows upskill Technical Support Helpdesk." Minerva field engineers road estimates costs running high their network expands they will able only forestall adding technicians same rate, technicians will actually able operate higher, more productive level; performing more complex tasks such design network analysis. past good technician could clear about trouble tickets day. Minerva estimates with Optivity that technician clear about trouble tickets day, almost 1000% improvement!
First Steps Voice Over
Minerva's position market been achieved ability innovate deliver state-of-the-art communications solutions. Their relatively small size strong technical capability enabled them remain flexible, highly competitive. Minerva already installed Nortel Networks Meridian system Call Centre first step integrating voice data with cards. trust Nortel Networks implicitly help deliver strategy success building network future," stated O'Reilly confidently. will first managed network Ireland perhaps Europe that will provide voice data over same infrastructure. would able make this promise without Nortel Networks network partner this endeavour." "The future benefits cost efficiencies wonderful," exclaims O'Reilly. will able offer quality service guarantees which extremely important market sell multimedia services over same infrastructure thus holding down costs. With Nortel Networks prepared whatever future throw us."
Minerva
Netware Server
Network Diagram
Floor Users Floor Users Netware File/Print Server Primary DHCP
Nortel Networks Router SITA International
Agent
Kbps
Nortel Networks Passport 6480
Mbps
BayStack BayStack Redundant Power Supply
Optivity Network Management with Check Point Firewall Mbps Internet ESAT Netware Intranet Server
Minerva Frame Relay Wide Area Network
UNIX PassPort Manager
UNIX Videotex Gateway BayStack
Minerva
Netware Boarder Manager Proxy Server Proxy Server
Netware GroupWise eMail Server
Minerva
About Minerva Managed Networks www.minerva.ie
Minerva Managed Networks dedicated managed networks company with formidable experience expertise data communications field. main objective enhance growth developing companies providing installation management their telecommunications needs.
more information your company profit from Nortel Networks solutions contact your account manager.
Nortel Networks 8200 Dixie Road, Suite Brampton, Ontario Canada
Nortel Networks Pierre Ziller 06560 Valbonne, France Tel.
Nortel Networks Maidenhead Office Park Westacott Maidenhead, Berkshire 3QH, United Kingdom Tel. 1628 432000
http://
www.nortelnetworks.com
Copyright October 1999 Northern Telecom. rights reserved. Networks registered trademark BayStack, Optivity, Passport, Access Stack Nodes, Access Router Nodes, Clam trademarks Networks, Inc. NORTEL, NORTEL NETWORKS, NORTEL NETWORKS corporate logo, globemark design, WORLD SHARES IDEAS trademarks Northern Telecom Limited. other brand product names trademarks registered trademarks their respective holders. Information this document subject change without notice. Northern Telecom assumes responsibility errors that appear this document. Photos:© Minerva Managed Networks www.signland.com
Publication Ref: ES0002b /10-99
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