Solutions Your Changing Business Deregulating markets, advancing

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Solutions Your Changing Business Deregulating markets, advancing

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Corporate Overview
Solutions Your Changing Business
Deregulating markets, advancing technologies increasing competition changing communications energy landscapes, business. time forwardlooking providers broaden their scope. Today, most networks interchangeable, capable providing voice, video data over wireline, wireless, cable packet networks. Network technology available every corner world. need best customer care, customer self-care, rapid delivery services differentiate yourself beat competition. Kenan Systems, wholly owned subsidiary Lucent Technologies, offers award-winning solution suites help maintain grow your competitive advantage marketplace. Kenan Systems software supports mission-critical functions billing, customer care, order management decision support segments communications energy markets. Kenan Systems' products meet needs service providers wireline mobile telephony, broadband, energy utilities, Internet services. addition, these products support emerging technologies such voice over Internet access over wireless networks, well competitive energy supply. From beginning, Kenan Systems held multi-service vision. Direct access innovation technology leadership Bell Labs, combined with Lucent's capital resources, enables Kenan Systems provide next generation Operations Support System/Billing Support System (OSS/BSS) solution currently being sought market. Kenan Systems software only couple with virtually network, also will benefit from multiple innovations Bell Labs. Leveraging esteemed alliances with value-added software hardware providers well Lucent's expertise, Kenan Systems able offer seamless system through mixed networks mixed services. With this unique collaboration industry leaders, Kenan Systems poised rear products next generation networks services lead customers into next millennium beyond.
Connecting Client Success
Kenan Systems works with best breed network hardware providers bring success underlying technology platform billing, customer care, order management, usage mediation, decision support. Supporting over diverse customers continents around world, Kenan Systems ready give superior support your business. have commitment client success through effective application leading technology excellent staff. goal ensure deliver "value over time" that business products have been designed provide.
Kenan Systems assembled cross-functional team worldwide that committed working proactively with Kenan Systems' Partner Program members types leverage maximum benefits these relationships, providing excellent client service support, ultimately, client success. integrated Kenan vertical solutions include following:
ARBOR®/WIRELINE
provider voice telephony data services face tremendously complex competitive landscape. Deregulation, technology competitors have created world opportunity both established carriers. Seizing those market opportunities requires overcoming considerable challenges. competitive must implement differentiated market offerings provide quick accurate responses customer concerns. Arbor/Wireline product suite comprehensive solution established carriers well players wireline market. provider voice telephony data services benefit from Arbor/Wireline's advanced rating capabilities including aggregate, split period, corridor, North American jurisdictional great circle rating well support retail wholesale operators including third party branding. Arbor/Wireline software's order management capabilities allow integrated telephone number inventory reserve, assign numbers blocks customers, resellers, sales channels geographies.
Partnering Increased Success
Kenan Systems long realized that increase quality success clients' projects proactively aligning with industry-leading product service providers worldwide. that Kenan Systems wholly owned subsidiary Lucent Technologies, Partner Program more robust than ever. Kenan Systems engages forms alliances: Systems Integrators Value-Added Resellers Relational Database providers Hardware Platform providers Complementary Software providers Complementary Hardware providers
Visit home page www.kenan.com up-to-date listing current Partner Program members.
ARBOR®/MOBILE
With introduction wireless standards, products services well rise competitive players mobile communications, customer churn rates higher mobile arena comparison other segments communications industry. ensure customer retention need solution maintain competitive advantage. Kenan Systems offers Arbor/Mobile product suite answer your most critical operational decision-support requirements, regardless mobile technologies use. From dealer set-up customer acquisition service activation billing payments processing customer analysis, Arbor/Mobile delivers benefits help where need today where want tomorrow. Arbor/Mobile software support full range mobile communication offerings, including GSM, AMPS, CDMA TDMA, well mobile data services such SMS, CDPD paging.
ARBOR®/INTERNET
Internet growing dynamic pace those marketplace need reliable, innovative technology ensure customer retention profitability. Becoming remaining competitive player requires uncompromising infrastructure. Arbor/Internet billing customer care solution that provide with support need take your business next level. Arbor/Internet solution allows providers measure usage customers real time then subsequently bill Arbor/Internet rating capabilities allow easy creation introductory offers that usage-based, pre-rated complementary with additional purchase services. Arbor/Internet software also allows providers ensure highest level customer care with iCARE®, state-of-the-art web-based interface that enables account management customer service representatives customer self-care securely over web.
ARBOR®/ENERGY
Energy service providers utilities worldwide entering world competition. Regulatory mandates, mergers acquisitions, increasingly sophisticated customers forcing companies transform business models reengineer critical information systems. empower global, forward-thinking utilities energy service providers, Kenan Systems offers Arbor/Energy, innovative solution multi-service billing, customer care customer analysis. With open architecture, broad functionality, flexibility handle third party billing, real-time usage processing, complex account structures summary statements commercial industrial customers, tailored bill messages residential market, Arbor/Energy strategic billing product energy service providers. Arbor/Energy product suite low-risk solution that only meets today's challenges, also flexible enough respond tomorrow's opportunities.
ARBOR®/BROADBAND
Broadband carriers constantly challenged build their business increase profitability. services offered over broadband network addition traditional services represent best opportunity operators increase wallet-share from each customer, directly impacting bottom line. Kenan Systems' Arbor/Broadband product suite features rating capabilities complex event-based usage, including rates pay-per-events that vary based time week, well individual case-based rating. Also, Kenan Systems offers support volume-based, cross-product commitment-based discount plans. Order management customer care offerings broadband include support service installation, change service, disconnects, pay-perview events manual seasonal suspensions.
STRATEGIST®
Strategist, Kenan Systems' innovative customer analysis application, enables business managers across enterprise leverage data captured robust Arbor billing customer care system, other data sources. take full advantage this data, Strategist brings powerful reporting analysis, customer segmentation scoring, predictive modeling, integrated campaign management user's desktop. supporting entire marketing cycle, Strategist enables marketers reduce churn, strengthen market share, achieve higher revenues through increased product penetration customer value. addition, Strategist Arbor used together provide powerful credit risk management solution leveraging intelligence generated Strategist drive tailored collections action Arbor billing system.
Unified Billing Customer Care Multiple Industries Services
Switched dedicated wireline telephony including virtual private networks
Telephony calling features such call forwarding, directory assistance like
Co-location Domestic International calling cards
Into Kenan Systems' Long-Term Success
Kenan Systems founded 1982 developer large customer software solutions help government agencies major international corporations make better business decisions. 1990, board directors changed company's direction from consulting more product-centric focus. Kenan Sahin, founder president Kenan Systems, market opportunity standardized operational support products communications industry introduced Kenan Systems' first billing customer care product, Arbor®/BP, 1991. Since release Arbor/BP software, Kenan Systems continued enhance existing products introduce additional offerings extend portfolio software. Recognizing need OSS/BSS support ubiquitous networks, Kenan Systems launched vertical solution suites wireline, mobile, broadband Internet markets throughout 1998 continues broaden these solutions energy utilities industry convergence-ready providers. Since 1996, Kenan Systems experienced phenomenal year over year growth revenues staff. strong growing worldwide presence evidenced offices located throughout Americas, Europe, Asia-Pacific. With powerful resources Lucent Technologies, Kenan Systems will continue momentum creating unique portfolio advanced, feature-rich solutions.
Leased lines Frame relay, Aand X.25 Customer premise equipment Technician time materials AMPS mobile telephony Mobile location services Paging Information services Value-added energy products services such home security monitoring appliance replacement
Metered unmetered electricity, gas, water wastewater
Dial-up dedicated Internet service hosting Secure electronic document delivery over Internet
Cable Pay-per-view video demand Telephony over cable
Services Support
Kenan Systems strives provide customers with highest quality professional services systems engineering support from implementation through production postproduction. project team formed each deployment works closely with customer Identify business requirements that will provide underlying structure deployment Develop system design which will meet those requirements Adapt system with capabilities features necessary Release system through state-of-the-art release management system which runs acceptance testing ensure that system meets requirements Maintain application ongoing operations production support product upgrades Kenan Systems also committed educating customers Partner Program members that they easily independently operate technology. This education supported comprehensive training courses full software documentation which updated with each release.
NORTH AMERICA
Corporate Headquarters Cambridge,
Tel: (617) 225-2200 Toll Free: (888) AT-KENAN Fax: (617) 225-2220
Denver,
Tel: (303) 298-7533 Toll Free: (800) 758-7533 Fax: (303) 298-7536
Hopewell,
Tel: (609) 639-2100 Fax: (609) 639-2167
Miami,
Tel: (305) 476-7300 Fax: (305) 476-7330
Washington, D.C.
Tel: (202) 488-3610 Toll Free: (800) 758-3610 Fax: (202) 488-3612
LATIN AMERICA
Buenos Aires, Argentina
Tel: +54-114-590-2200 Fax: +54-114-590-2201
Janeiro
Tel: +55-21-534-9000 Fax: +55-21-534-9122
EUROPE
European Headquarters London, England
Tel: +44-207-550-1840 Fax: +44-207-550-1841
European Training Center London, England
Tel: +44-207-550-1840 Fax: +44-207-550-1841
Kenan Systems
With headquarters Cambridge, Mass., offices throughout Americas, Europe, Asia-Pacific, Kenan Systems more than 3,000 employees worldwide annual revenues more than $175 million. With over years experience providing billing converging telecommunications industry, with established reputation trusted partner with proven implementations spanning wireline, mobile, Internet broadband communications markets, now, wholly owned subsidiary Lucent Technologies, Kenan Systems stands true leader marketplace. Kenan Systems' continuous development innovative technology meet changing needs large carriers emerging providers will build upon foundation convergence-ready provider superior billing products telecommunications energy industries.
European Sales Support Center
Tel: +44-207-550-0300
Madrid, Spain
Tel: +34-91-353-9100 Fax: +34-91-353-9101
Munich, Germany
Tel: +49-89-44-77-87-0 Fax: +49-89-44-77-87-44
Paris, France
Tel: +33-1-47-96-11-00 Fax: +33-1-47-96-11-01
ASIA-PACIFIC
Asian Headquarters Singapore
Tel: +65-223-9800 Fax: +65-223-9300
AUSTRALIA
Sydney, Australia
Tel: +61-2-9957-5422 Fax: +61-2-9957-6711
WWW.KENAN.COM
Kenan, Kenan logo, iCARE Strategist registered trademarks trademarks Kenan Systems Corporation United States other countries. Lucent logo BILLDATS registered trademarks Lucent Technologies, Inc. other product brand names service marks, trademarks registered service marks their respective owners. 1998-1999 Kenan Systems Corporation. rights reserved. DSOV-004-1099 Printed U.S.A. Kenan Systems reserves right change information contained within this document time without prior notice.

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