JOINT CUSTOMER ACTIVITIES Strategic Alliances SGS-THOMSON considers cr

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JOINT CUSTOMER ACTIVITIES Strategic Alliances SGS-THOMSON considers cr

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QUALITY PROGRAMS
JOINT CUSTOMER ACTIVITIES Strategic Alliances SGS-THOMSON considers critical importance customer satisfaction service quality wishes encourage closer working relationship with customers. most successful cases joint understanding developed regular meetings held between personnel from both companies, with regular exchange information. During these reviews, customer provides feedback SGS-THOMSON's performance service, quality business. Actions improvement discussed agreed. Development opportunities companies areas specific application identified joint qualifications performed. Strategic alliances have been developed today with more than companies many business sectors telecommunications, multi-media applications, hard disk drives, personal computer automotive markets. This approach includes adaptation standards developed customers such 9000 automotive market. Ship-to-Stock (STS) interesting note that ship stock programs have lost some their importance because improved test correlation introduction automatic visual inspection systems used screen products prior release shipment. Shipping products customers stock everyday practice, however customer wishes enter into formal agreement, then this recognized joint review accomplished. 9000 CERTIFICATION (INTERNATIONAL STANDARDS ORGANISATION) result alignment Quality Management System with Certification system demonstrated conformance these requirements manufacturing locations, SGS-THOMSON recent years been awarded certification compliance sites involved both product design manufacturing activities. Today, SGS-THOMSON businesses plants certified following standards: 9001 product groups 9002 wafer manufacturing centers 9002 assembly/test production plants 9002 distribution centers. SGS-THOMSON maintains this certification level uses certification audit methodology tool permanent quality improvement plants other business sites. 9000 Recently major American automotive manufacturers published vendor specification scheme known QS9000. based 9000 system discussed paragraph defines criteria auditing automotive vendors. This 9000 quality system audit very detailed requires knowledge compliance with automotive industry's advanced product quality planning control plan specification. SGS-THOMSON place system meet these criteria. audit must performed registered third party auditors, have attended specialized course, taken further exam performed supervised audit. future suppliers semiconductor industry will also required obtain third party audit certification. RECOGNITION FROM CUSTOMERS addition technological alliances with customers, product quality gained wide range recognition from customers regardless alliance relationship. significant measure success quality thrust recognition given some industry's most prestigious names. last five years many important customers have officially recognized SGS-THOMSON high quality supplier.
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SPACE MILITARY Standard Military High Reliability Programs many years, SGS-THOMSON been recognized supplier integrated circuits, processed compliance with MIL- Methods 5005/5010 processing quality assurance rules. also major supplier components processed compliance with ESA/SCC N.9000 European space specification system. field discrete ponents, SGS-THOMSON major supplier worldwide conforming 19500 military products processing ESA/SCC N.5000 space components. Future trends however, will drive Military Space semiconductor industry towards best commercial practices supply market with best available commercial products.
CECC (CENELEC ELECTRONIC COMPONENTS COMMITTEE) CENELEC Normalisation Electrotechnique. SGS-THOMSON supports CECC organization developing standards which meet industry requirements testing, reliability assurance, advance qualification procedures traceability. CECC documents eventually incorporated worldwide Commission Electrotechnique Internationale (CEI) (IEC) International Electrotechnical Commission standards, subsequent international organization voting process. SGS-THOMSON supported this effort participating CEI/IEC CECC working groups standards developments. SGS-THOMSON factories CECC qualified. certification performed national supervising inspectorates, responsible supervising certifying factories each country where manufacturing sites located.
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JOINT CUSTOMER ACTIVITIES Strategic Alliances SGS-THOMSON considers cr

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