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NATIONAL SEMICONDUCTOR CORPORATION
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
THIS DOCUMENT UNCONTROLLED UNLESS PART DCB/TOC VIEWED ONLINE _APPROVED ENGINEERING CHANGE NOTICE (ECN) FILE DOCUMENT CONTROL
TITLE: CORPORATE POLICY NATIONAL SEMICONDUCTOR QUALITY SYSTEM
NUMBER/DATE/ORIGINATOR
REVISION HISTORY
9707201641CGAYSC
Maxham
Complete Rewrite
NATIONAL SEMICONDUCTOR CORPORATION INTRODUCTION
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
National Semiconductor Fortune company that provides system-on-a-chip solutions data highway strategic partners, exploiting analog expertise starting point forward integration. National facilities located Santa Clara, California (Corporate Headquarters) Arlington, Texas South Portland, Maine Greenock, Scotland Melaka, Malaysia Singapore This Quality System Manual defines policies procedures used National Semiconductor ensure that products services meet both specified customer requirements business objectives consistent, economical reliable manner. This Manual intended National Semiconductor employees well customers other external bodies such third party registrars. policies procedures contained this Manual intended establish communicate minimum requirements that operating divisions National Semiconductor must meet. These requirements based requirements customers well applicable International National Standards. such, these requirements will updated needs customers respective standards changed well continuous improvement quality system. Maintenance this document responsibility Vice President Quality Reliability questions regarding this document should directed Gordon Vice President Corporate Quality Reliability National Semiconductor Corporation Santa Clara, California
NATIONAL SEMICONDUCTOR CORPORATION PURPOSE
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
This document describes National Semiconductor's quality management system represents tier document. SCOPE Applies National Semiconductor sites business entities. REFERENCES ISO-9001:1994 Quality systems model quality assurance design, development, production, installation, servicing QS-9000 Quality System Requirements QS-9000 Quality System Requirements Semiconductor Supplement QUALITY SYSTEM DOCUMENTATION This quality system manual written meet requirements QS-9000 supported documented procedures work instructions defining specific activities needed implement quality system quality policy. Appendix lists corporate procedures defining minimum standards supporting elements quality system. Individual National Semiconductor sites business entities also internal procedures will maintain listing those procedures used lieu addition corporate procedures. Appendix contains cross reference QS-9000 QUALITY POLICY National Semiconductor Quality Policy continuously improve processes, products services deliver solutions highest value, thereby providing competitive advantage customers. MANAGEMENT RESPONSIBILITIES Senior Management responsibility authority defining Quality Policy ensuring that remains relevant company's objectives well needs expectations National's customers. Senior Management their direct reports responsible communicating Quality Policy employees within their respective organizations ensuring that understood applied daily work organization. managers responsible communication business plans organizational goals within their respective organizations. Where appropriate, management representatives have been designated facilitate implementation quality system, assess report performance quality system management. Using input from assessments, well other quality business performance data, Senior management and/or their direct reports conduct periodic reviews ensure that quality system been effectively implemented, that continues support Quality Policy National Semiconductor, that meets requirements standards which quality system based. Note: "Senior Management", defined herein, refers President/CEO direct reports. "Management" refers third fourth level managers within each organization
NATIONAL SEMICONDUCTOR CORPORATION ORGANIZATION
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
order efficiently effectively perform their jobs, employees must have clear understanding their roles responsibilities within company. This accomplished through three processes: Organization charts, maintained corporate, group, manufacturing site, product line level, that show relationship organization corporate management structure relationship various functions within organization each other descriptions that define each employee's general requirements. Annual goal setting define specific tasks responsibilities current year.
BUSINESS PLANNING Business planning accomplished through annual Business Planning process. This process includes long-term Strategic Business Planning (SBP) short-term Operational Business Planning (OBP). These plans typically include product, process, manufacturing roadmaps performance plans, quality continuous improvement objectives, financial plans. Management also responsibility authority ensuring that there sufficient resources available enable National Semiconductor achieve business quality objectives including plans both capital resources human resources business plan. Plans reviewed updated least annually reflect changes business conditions market needs reflect management's requirement continuous improvement processes affected plans.
MANAGEMENT REVIEW Management conducts periodic reviews operational, business quality performance. Metrics defined performance areas used monitor ongoing progress, identify critical issues, track improvement activities, identify opportunities quality productivity improvements. Data information from sources product process problems also reviewed identify areas where action need taken reduce eliminate non-conforming product prevent potential problems from occurring. Competitive comparisons and/or benchmarks used, when appropriate, drive improvement activities. Customer satisfaction measures, such customer surveys customer scorecards, used ensure that improvements internal performance metrics resulting increased customer satisfaction. Customer satisfaction measures reviewed ensure that results relevant, accurate drawing conclusions.
REVIEW CUSTOMER REQUIREMENTS National reviews customer requirements prior accepting orders prior accepting changes existing orders. This process includes, appropriate: determination that customer's requirements clearly defined assessment National's ability meet customer's needs decisions regarding price delivery negotiation agreement with customer requirements, pricing, delivery modification standard product flows meet customer requirements
QUALITY PLANNING Quality Planning integral part National's business processes, used business planning, product process development, process management, design construction facilities. Quality planning activities include, applicable: preparation control plans
NATIONAL SEMICONDUCTOR CORPORATION
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
identification acquisition resources verification compatibility designs with process test capabilities development inspection test capabilities definition acceptance criteria critical product process characteristics identification preparation quality records
Methods such Failure Mode Effects Analysis (FMEA), feasibility reviews, other risk assessment techniques used identify potential risks. Preventive actions needed address critical risks included part product process development plans, integrated into manufacturing process control systems, into plant layout construction plans. PRODUCT DEVELOPMENT National uses phase review system product development. process begins with evaluation customer market needs. When product opportunity identified, customer market requirements determined, unclear requirements clarified, specific product characteristics defined documented. plan, which updated product status changes, then generated detailing development activities, responsible function each activity, timeline project. Since many functions contribute development project, cross-functional teams integrating appropriate skills used during development process. development team meets periodically facilitate sharing coordination project activities. formal review approval completed documented critical points development process. product characteristics verified during development ensure that they meet defined requirements reviewed team meetings formal reviews. final validation product occurs prior formal product release. validation process product, market, and/or customer specific defined product development plan. After formal product release, there need modify update product. When this occurs, product line manages change process, ensuring that appropriate validations completed prior implementing change. When product change requires approval customer, formal notification process used. PROCESS DEVELOPMENT National also develops manufacturing processes support product needs. input process development includes evaluation future product technology requirements. When process targeted development, phase review process similar that product development used including cross-functional teams, project plans, formal reviews critical stages, well verification validation process prior release. Tools such mistake proofing, process FMEAs preliminary process capability studies utilized during this process, where appropriate. After formal process release, continuous improvement strategies emphasized, result, there need modify update process. When this occurs, change management system used plan implement change. manufacturing site responsible ensuring that appropriate validations completed process documentation updated prior implementing change. When process change requires approval customer, formal notification process used.
NATIONAL SEMICONDUCTOR CORPORATION
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
DOCUMENT DATA CONTROL critical work processes have documented procedures work instructions associated with them. formal process place issue, update process documents that only latest, approved versions used change process includes procedures identifying changes being made providing necessary background information document change approvers. Systems place ensure that appropriate documents available employees need them that document users have means ensure that they using only latest versions document. Data generated result work processes considered quality records (see Quality Records)
SUPPLIER MANAGEMENT quality National's products dependent quality purchased materials services. supplier management process structured identify select suppliers with capability meet National's needs, communicate appropriate quality requirements them, monitor provide feedback their performance. National's suppliers encouraged pursue quality system compliance recognized standards. National verifies quality some materials services inspection incoming material, review customer supplied data, verification supplier's premises. When suppliers have demonstrated their ability provide level quality required National, inspection and/or data review reduced eliminated. Occasionally customers verify product National's supplier sites. When such request made, requirement communicated supplier necessary arrangements made. However, even when customer performs such inspection, National still responsible quality products delivered that supplier customer.
PROCESS MANAGEMENT manufacturing manufacturing support processes defined documented work instructions which detail specific procedures used each process. group which owns process responsible ensuring that work instructions current that they accurately reflect process requirements. Work instructions include appropriate: equipment operating procedures process product monitoring procedures including statistical techniques process, equipment, personnel qualifications criteria product workmanship preventative maintenance procedures record keeping requirements cleanroom controls corrective action procedures environmental, health safety procedures requirements handling, storage, packaging, preservation delivery products inventory management controls including product tracking
There variety inspection test points defined within each process verify that product process requirements being provide feedback continuous improvement. Results inspections documented. When failures occur they addressed according specific procedures defined each work area (see Corrective Action). product impacted failure, considered non-conforming identified, documented, segregated, reviewed, dispositioned according work area procedures. Customers notified those cases where contractual agreements exist requiring approval shipping product that failed inspection point.
NATIONAL SEMICONDUCTOR CORPORATION
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
When inspection, measuring, test equipment, test hardware, test software used process, initially verified then maintained ensure that capable providing consistent, accurate measurements. Where customer review this data required, made available. Product tracked from materials through shipment customer. tracking procedure includes: assignment unique identifier each batch material recording completion each process step recording pass/fail quantities identification process information defined work instructions recording process parametric data defined work instructions traceability materials production process needed
CORRECTIVE PREVENTIVE ACTION When problems occur process, product, quality system, when customer complaints returns received, employees take immediate appropriate corrective action according procedures defined their work area. Corrective action includes: Documenting problem. Where product involved, preventing additional defective product from being produced, preventing defective product from being shipped customer. Investigating cause problem recording results investigation. Defining, documenting, implementing appropriate corrective actions. Verifying that corrective action effective eliminating problem preventing recurrence. Escalating issues that they unable resolve their manager.
Additionally, data information from sources product process problems periodically analyzed identify areas where action needed prevent potential problems from occurring. Appropriate actions taken initiate preventive actions ensure they effective. Corrective preventive actions included management review process. QUALITY RECORDS Records maintained document implementation quality system. Work area procedures define type records needed, retention times, retention responsibility storage media. Records stored under appropriate security environmental control accessible needed validate conformance work procedures. ASSESSMENTS Periodic internal quality system assessments conducted ensure compliance stated requirements effective operation quality system. Assessments scheduled according system performance performed qualified personnel independent area being assessed. Results assessments documented corrective actions verified ensure they effective. Assessment results form part management review. TRAINING Employees hired based their qualifications perform specific functions, employee training provided, needed, expand enhance related skills. effectiveness training periodically assessed records training maintained. STATISTICAL TECHNIQUES
NATIONAL SEMICONDUCTOR CORPORATION
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
statistical tools continuous improvement processes, products, services. Training statistical methods provided needed employees. specific statistical techniques used they used defined work area instructions, appropriate.
NATIONAL SEMICONDUCTOR CORPORATION
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
Appendix QUALITY SYSTEM ELEMENT ORGANIZATION BUSINESS PLANNING MANAGEMENT REVIEW REVIEW CUSTOMER REQUIREMENTS REFERENCE PROCEDURE/DOCUMENT Appropriate organization charts maintained each organization National Planning System (SC)SOI-1-471 Management Review (SC)GPS-0002-SPCT Customer Drawing Review/Stampoff Procedure Commercial Integrated Circuits (SC)MAS-2-100 Mil/Aero Specification Control Customer Drawing Analysis (SC)SOP-1-372 Corporate Contract Administration (SC)CSP-5-001 FMEA Control Plan Implementation (SC)SOI-14-002 Product Phase Review System (SC)DP-XXXX Business Unit Specific Product Development Specifications (SC)SOI-5-017 Customer Notification Major Process Changes (SC)SOI-14-003 Transfer Phase Review System (SC)CSP-1-014 Change Management System (SC)SOI-5-017 Customer Notification Major Process Changes (SC)SOP-1-001 Specification System (SC)SOP-1-325 Purchasing Policy (SC)SOP-1-332 Supplier Qualification Policy (SC)SOP-4-064 Supplier/Subcontractor Assessment Policy Procedures (SC)SOP-4-016 Vendor Qualification Disqualification Procedure Applicable Process Flowcharts (SC)SOI-1-109 Corporate Numbering System (SC)SOI-1-366 Traceability System (SC)SOP-1-122 Statistical Application Implementation Procedure (SC)CS-1000-G Calibration System (SC)SOP-3-038 Electrostatic Discharge (ESD) Control Requirements (SC)SOP-2-152 Facilities Environmental Requirements Assembly Electrical Test Areas (SC)DP-9008-EH/S Semi. Mnftrng. Safety Procedures (SC)SOI-5-272 Process (SC)RAI-2-01 Failure Analysis Program (SC)QAI-5-23 Product Quality Assurance (PQA) Customer Correlation/Reject Verification Procedure (SC)SOI-1-471 Management Review (SC)CSP-5-251 Record Retention (SC)QAI-3-01 Quality Audit (SC)SOP-8-013 Training Certification (SC)SOP-1-122 Statistical Application Implementation Procedure (SC)CSP-5-001 FMEA Control Plan Implementation
QUALITY PLANNING PRODUCT DEVELOPMENT
PROCESS DEVELOPMENT
DOCUMENT DATA CONTROL SUPPLIER MANAGEMENT
PROCESS MANAGEMENT
CORRECTIVE PREVENTIVE ACTION
QUALITY RECORDS ASSESSMENTS TRAINING STATISTICAL TECHNIQUES
NATIONAL SEMICONDUCTOR CORPORATION
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
Appendix This appendix cross references pages CP0008 with relevant sections QS9000 standards. complete crossreference should review this table conjunction with quality documentation Appendix documentation individual National sites business entities. QS9000 Section Section 4.1.1 4.1.2 4.1.2.1 4.1.2.2 4.1.2.3 4.1.3 4.1.4 4.1.5 4.1.6 4.2.1 4.2.2 4.2.3 4.3.1 4.3.2 4.3.3 4.3.4 4.4.1 4.4.2 4.4.3 4.4.4 4.4.5 4.4.6 4.4.7 4.4.8 4.4.9 4.5.1 4.5.2 4.5.3 4.6.1 4.6.2 Title QS9000-Based Requirements Management Responsibility Quality Policy Organization Responsibility Authority Resources Management Representative (organizational interfaces) Management Review Business Plan Analysis Company-Level Data Customer Satisfaction Quality System General Quality System Procedures Quality Planning Contract Review General Review Amendment Contract Records Design Control General Design Development Planning Organizational Technical Interfaces Design Input Design Output Design Review Design Verification Design Validation Design Changes Document Data Control General Document Data Approval Issue Document Data Changes Purchasing General Evaluation Subcontractors (SC)CP-0008 Section
9,17 9,17 Appendix 10,18 11,12,13 11,12,13 12,13 11,12,13 12,13 12,13 12,13 12,13 12,13
NATIONAL SEMICONDUCTOR CORPORATION
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
Appendix (continued) QS9000 Section 4.6.3 4.6.4 4.6.4.1 4.6.4.2 4.9.1 4.9.2 4.9.3 4.9.4 4.9.5 4.9.6 4.9.7 4.10 4.10.1 4.10.2 4.10.3 4.10.4 4.10.5 4.11 4.11.1 4.11.2 4.11.3 4.11.4 4.12 4.13 4.13.1 4.13.2 4.13.3 4.13.4 4.14 4.14.1 4.14.2 4.14.3 4.15 4.15.1 4.15.2 4.15.3 Title Purchasing Data Verification Purchased Product Supplier Verification Subcontractors Customer Verification Subcontracted Product Control Customer Supplied Product Product Identification Traceability Process Control Process Monitoring Operator Instructions Preliminary Process Capability Requirements Ongoing Process Performance Requirements Modified Preliminary Ongoing Capability Requirements Verification Set-ups Process Changes Appearance Items Inspection Testing General Receiving Inspection Testing In-Process Inspection Testing Final Inspection Testing Inspection Test Records Control Inspection, Measuring, Test Equipment General Control Procedure Inspection, Measuring, Test Equipment Records Measurement System Analysis Inspection Test Status Control Non-conforming Product General Review Disposition Nonconforming Product Control Reworked Product Engineering Approved Product Authorization Corrective Preventive Action General Corrective Action Preventive Action Handling, Storage, Packaging, Preservation Delivery General Handling Storage (SC)CP-0008 Section 13,21 13,16 15,16 16,18 16,18 16,21 15,16,17 15,16,17 15,16,17 **see note
NATIONAL SEMICONDUCTOR CORPORATION
QUALITY POLICY MANUAL
(SC)CP-0008 REVISION PAGE
Appendix (continued) QS9000 Section 4.15.4 4.15.5 4.15.6 4.16 4.17 4.18 4.19 4.20 4.20.1 4.20.2 Section Title Packaging Preservation Delivery Control Quality Records Internal Quality Audits Training Servicing Statistical Techniques Identification Need Procedures Sector Specific Requirements Production Part Approval Process General Engineering Change Validation Continuous Improvement General Quality Productivity Improvement Techniques Continuous Improvement Manufacturing Capabilities Facilities, Equipment, Process Planning Effectiveness Mistake Proofing Tool Design Fabrication Tooling Management (SC)CP-0008 Section **see note 16,21 16,21 **see note **see note **see note 8,9,11,17,21 8,9,11,17,21 8,9,11,17,21 8,9,11,13,17 8,9,11,13,17
NOTE These procedures customer specific will found variety documents corporate, site business entity level. NOTE On-time delivery requirements defined within customer contracts.

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