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Technical Support

from Altera Applications

Technical Support
from Altera Applications
August 1999, ver. 7
Introduction
Technical support hotline Electronic mail World-wide web site Altera file transfer protocol (FTP) site Technical publications Training courses Design evaluations On-site support Failure analysis service
Technical Support Hotline
(408) 544-8SOS (800) 800-EPLD (408) 544-6401
The Altera Technical Support Hotline is staffed by Applications Engineers between the hours of 6:00 a.m. and 6:00 p.m. Pacific Time Monday through Friday. Customers can receive direct technical support for Altera devices and software by calling Altera Applications at (800) 800-EPLD for the United States and Canada. Customers outside the United States and Canada can receive technical support by calling (408) 544-8SOS, or by contacting a local Altera distributor or sales office. Technical support questions can also be faxed to the applications group at (408) 544-6401. Customers can use electronic mail (e-mail) to send technical questions about devices and software to Altera Applications at sos@altera.com. Altera e-mail is checked regularly throughout the day and is given the same priority as telephone calls. However, because e-mail delivery through the Internet can be delayed, either the technical support hotline or fax should be used for urgent issues.
Electronic Mail
sos@altera.com
Altera Corporation
A-GN-TS-07
Technical Support from Altera Applications
World-Wide Web Site
http://www.altera.com
Altera FTP Site
ftp.altera.com
Technical Publications
(888) 3-ALTERA
Training Courses
Altera Corporation
Technical Support from Altera Applications
Design Evaluations On-Site Support Failure Analysis Service
Altera Corporation