from Altera Applications August 1999, ver. Introduction

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from Altera Applications August 1999, ver. Introduction

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Technical Support
from Altera Applications
August 1999, ver.
Introduction
Altera's technical support team includes over Applications Engineers dedicated resolving customers' technical issues promptly accurately. Altera responds customers' questions quickly efficiently e-mail, telephone, fax. Applications Engineers located Altera headquarters Jose, California, Altera® offices around world. Altera Applications offers following services:
Technical support hotline Electronic mail World-wide site Altera file transfer protocol (FTP) site Technical publications Training courses Design evaluations On-site support Failure analysis service
Technical Support Hotline
(408) 544-8SOS (800) 800-EPLD (408) 544-6401
Altera Technical Support Hotline staffed Applications Engineers between hours 6:00 a.m. 6:00 p.m. Pacific Time Monday through Friday. Customers receive direct technical support Altera devices software calling Altera Applications (800) 800-EPLD United States Canada. Customers outside United States Canada receive technical support calling (408) 544-8SOS, contacting local Altera distributor sales office. Technical support questions also faxed applications group (408) 544-6401. Customers electronic mail (e-mail) send technical questions about devices software Altera Applications sos@altera.com. Altera e-mail checked regularly throughout given same priority telephone calls. However, because e-mail delivery through Internet delayed, either technical support hotline should used urgent issues.
Electronic Mail
sos@altera.com
Altera Corporation
A-GN-TS-07
Technical Support from Altera Applications
World-Wide Site
http:// www.altera.com
Altera provides world-wide (WWW) site instant on-line access latest Altera product information. site allows customers browse through Altera product information literature search solutions technical questions problems Altera Technical Support (AtlasSM) database. Atlas database contains hundreds solutions that searchable both concept keyword format. Altera site http://www.altera.com, contact Altera Applications Department (800) 800-EPLD more information. Altera provides 24-hour file transfer protocol (FTP) site instant Internet access latest Altera product information. On-line versions Altera documentation software utilities available ftp.altera.com. Customers also site transfer design files from Altera Applications technical support review. Altera produces variety technical literature help customers select design with programmable logic, including application notes data sheets. Altera also provides News Views, quarterly newsletter that includes latest information Altera products, technical articles written Altera Applications Engineers, question answer section that addresses many commonly asked questions. registered users Altera products receive free subscription News Views. Customers wish request Altera technical publications their name News Views mailing list contact Altera Literature Services (888) 3-ALTERA e-mail requests n_v@altera.com. Technical literature also available Altera world-wide site Altera site. Altera provides variety training courses that teach innovative efficient design techniques. With these courses, customers become more productive using time-saving features Altera's advanced comprehensive MAX+PLUS development system, explore design features Altera's device families, learn skills make most Altera products. Altera training courses taught Altera Applications Engineers. Small class sizes ensure that every student receives individual attention. Hands-on exercises with Altera devices MAX+PLUS software reinforce lecture topics maximize learning.
Altera Site
ftp.altera.com
Technical Publications
(888) 3-ALTERA
lit_req@altera.com
Training Courses
Altera Corporation
Technical Support from Altera Applications
Altera's training program divided into multiple courses that focus various aspects Altera design environment. Course topics range from architecture design labs optimal hardware description language (HDL) usage. Training courses offered regular basis locations throughout world. On-site training also available. more information about Altera's training courses, customers contact their local Altera sales representative Altera Training Administrator (408) 544-7000. Course descriptions, schedule training courses, registration forms available Altera worldwide site http://www.altera.com.
Design Evaluations On-Site Support Failure Analysis Service
Altera Applications Engineers Field Applications Engineers evaluate customer designs recommend most efficient design methods device(s) that will best customer needs. Altera will also estimate device performance. more information, customers contact their local Altera sales office. Altera Field Applications Engineers located around world provide on-site technical support. They available evaluate customer designs, demonstrate MAX+PLUS software, provide on-site training. Customers contact their local Field Applications Engineer calling their local Altera sales office. Altera offers Failure Analysis Service, which designed perform detailed analysis suspected failing devices. Altera's Failure Analysis Service only includes device examination, also helps designers troubleshoot device-related issues. Resolving issue quickly, without requiring devices sent Altera analysis, helps designers Altera devices your systems with greater ease. more difficult issues, Altera will analyze device determine cause failure. Altera will then inform designer cause failure, well suggest ways prevent failure from occurring future. Altera's failure analysis services, customers should contact their Failure Analysis Specialist (FAS). Call Altera Applications (800) 800-EPLD local Altera sales office information contact FAS. cannot resolve issue immediately device analysis warranted, will issue Evaluation Return Materials Authorization (ERMA) send Failure Analysis Kit. ERMA number authorizes designers send devices directly Altera failure analysis. Altera will confirmation upon receipt package. initial production test results faxed directly designer. more information Altera's Failure Analysis service, contact Altera fas@altera.com.
Altera Corporation
Copyright 1995, 1996, 1997, 1998, 1999 Altera Corporation, Innovation Drive, Jose, 95134, USA, rights reserved. accessing this information, agree bound terms Altera's Legal Notice.

from Altera Applications August 1999, ver. Introduction

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