1999 CUSTOMER SATISFACTION SURVEY RESULTS Survey Overview Du

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1999 CUSTOMER SATISFACTION SURVEY RESULTS Survey Overview Du

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ATMEL UALITY
1999 CUSTOMER SATISFACTION SURVEY RESULTS
Survey Overview
During second half 1999, Atmel's Worldwide Quality Group gathered customer perceptions Atmel's performance Quality Reliability, Product Technology, Service Responsiveness Delivery. This information used formulate Atmel's Worldwide Quality Reliability Goals year 2000 well drive continuous improvement other areas throughout company. following brief summary survey results.
Quality Reliability
Atmel received excellent feedback Quality Reliability improvements that have been made over past twelve months. fact, positive comments outweighed negative responses six-to-one margin. continuously improve this area, Worldwide Quality Group identified goals (50% reduction each) targets (1.67 greater critical Assembly parameters) quality goals this year.
Product Technology
Good
customer responses indicated that Atmel's product technologies meeting their current technical needs. goals this raise increase typical rating excellent.
cellent
Quality Reliability
Good
cellent
Product Technology
Servi
uality,
ation
Service Responsiveness
survey results indicated that Atmel's Service Responsiveness performance above average. received positive comments billing order entry processes, ease obtaining product technical information, process, site (content ease use), overall customer service responsiveness. Slightly below average performance perceived disposition change notification processes. Consequently, teams have been formed both these areas order identify opportunities improvement implement corrective actions throughout year.
think.
Corporate Headquarters
2325 Orchard Parkway Jose, 95131 Tel: (408) 441-0311 Fax: (408) 487-2600
Europe
Atmel U.K., Coliseum Business Centre Riverside Way, Camberley Surrey GU15 3YL, England Tel: (44) 1276-686-677 Fax: (44) 1276-686-697
Asia
Atmel Asia, Room 1219 Chinachem Golden Plaza Mody Road Tsimshatsui East, Kowloon Hong Kong Tel: (852) 2721-9778 Fax: (852) 2722-1369
Delivery
Customers perceived below average performance Atmel's delivery. Specifically, ability meet delivery commitments highlighted area need improvement. Most missed delivery commitments were attributable capacity constraints running existing capacity maximum rate. Thus, there ability absorb minor disturbances production flow. improve ability meet delivery schedules, three capacity-related actions have been highlighted 2000: increase floor space ramp-up (new Irving, production year (Fab will twice size Rapid shift 0.25 micron smaller technologies (greater than product shipped)
Good
Good
cellent
Japan
Atmel Japan K.K. Tonetsu Shinkawa Bldg. 1-24-8 Shinkawa Chuo-ku, Tokyo 104-0033 Japan Tel: (81) 3-3523-3551 Fax: (81) 3-3523-7581
Service Responsiveness
cellent
literature@atmel.com
Site
http://www.atmel.com
©Atmel Corporation 2000 Atmel Corporation makes warranty products, other than those expressly contained Company's standard warranty which detailed Atmel's Terms Conditions located Company's site. Company assumes responsibility errors which appear this document, reserves right change devices specifications detailed herein time without notice, does make commitment update information contained herein. licenses patents other intellectual property Atmel granted Company connection with sale Atmel products, expressly implication. Atmel's products authorized critical components life support devices systems. Marks bearing and/or registered trademarks trademarks Atmel Corporation. Terms product names this document trademarks others. 1681A-05/00/15M
e-mail
Delivery
What's New?
Atmel's Worldwide Quality Group launched site (http://www.atmel.com/atmel/ quality) February 2000 satisfy customer demand dramatically improve response times quality reliability information (Reliability Monitor Reports, Data, 9001 Certificate, Quality Reliability Handbook, Quality Policy, Corporate Quality Specifications Responses). site also provides quality management contact information each Atmel location that electronic inquiries easily submitted site. intent make this site ubiquitous channel distributing quality reliability information customers.
Value Your Opinion
Atmel will conducting future surveys annual basis obtain direct feedback from customers performance each areas listed above. information gathered through these surveys critical component year-end evaluation goal-setting process. would like express sincere appreciation those participated last year's survey.

1999 CUSTOMER SATISFACTION SURVEY RESULTS Survey Overview Du

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