Summary Public Utilities speech-activated billing information sys

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Summary Public Utilities speech-activated billing information sys

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Multi-lingual Speech Recognition Generation Customer Care
Summary
Public Utilities speech-activated billing information system. develop speech-activated phone system facilitate communications accommodate needs diversified user base more than million. Technology: Multi-lingual conversational speech recognition. Solution provider: InfoTalk Corporation Ltd. provided innovative customer care solution improve productivity efficiency. Benefits: Customers easily interact with system simply talking their selected language over telephone, time, from anywhere. Industry: Application: Challenge:
Overview
this "Information Age", timely efficient access information services over phone plays vital role successful customer relationship management. With innovative speech recognition computing technologies, companies discovering ways heighten customer satisfaction, raise competitiveness, improve efficiency, reduce costs same time. "Intel Pentium processor technology helps bring conversational speech recognition into mainstream applications," says Alex Leung, co-founder InfoTalk Corporation.
Company profile
InfoTalk Corporation Ltd. leading provider advanced multi-lingual conversational automatic speech recognition technology. company's main focus refine share technology developing successful applications users worldwide. Headquartered Hong Kong, InfoTalk privately held company established 1996 elite team linguistic speech recognition experts.
InfoTalk draws together solid team speech recognition, real-time applications, telecommunications hardware/software interface systems. With more than years expertise this field, InfoTalk refined conversational speech recognition technology handle large vocabularies English Asian languages dialects flexibly. company also delivers user-friendly solutions enable speech technology easily integrated into practical real-life applications.
Challenge
Hong Kong China Company ("Towngas"), established Hong Kong 1886, sole supplier heating commercial residential customers Hong Kong serves customer base more than million. volume accounts expanded rapidly, Towngas need enhance communication channel with customers. company wanted employ more cost-effective method collect accurate billing information, enhance customer services, reduce operating costs onsite meter recording.
Tri-modal design: incorporating. speech recognition, touch-tone dialpulse Languages include: English, Mandarin Cantonese Chinese
Benefits
User-friendly convenient Towngas customers access system simply speaking over landline wireless phone, hours days week. Multi-cultural customer cares provide English, Mandarin Cantonese Chinese serve customers with different cultural language need. Cost effective Towngas reduced labor costs significantly. Maintenance free InfoTalk system does require special operation runs around clock without operator attention interference.
Solution
July 1997, InfoTalk developed world's first tri-lingual speech recognition application Towngas' Automated Meter Reporting Hotline System. This system built Intel architecture with Dialogic telephony hardware their advantages reliable performance scalability. Towngas customers able call report their usage from phone hours day. Towngas reduces costs labor-intensive onsite meter reading operation able collect more accurate billing information. InfoTalk's advanced automatic speech recognition engine, e-t@lk, recognizes account numbers meter readings. Customers speak English, Mandarin Cantonese Chinese, follow userfriendly prompts speak information accordingly.
Technology Edge
InfoTalk's technology creates user-friendly, natural, spontaneous interactive interface computer-telephony solutions. enables users access information services, perform transactions interact directly with computer systems over telephone. "Intel Pentium processor technology helps bring conversational speech recognition into mainstream applications," says Alex Leung, co-founder InfoTalk Corporation. "Other than cost-effectiveness, Intel offers power reliability that clients need." Using Intel technology, InfoTalk quickly successfully deliver sophisticated speech recognition systems their clients.
Features
Speaker-independent Conversational speech recognition Powerful phonetic syllabic models Scalable client-server architecture

Summary Public Utilities speech-activated billing information sys

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