Supplier Continuous Quality Improvement Table Contents: Keyn

The Datasheet Archive - 100 Million Datasheets from 7500 Manufacturers.

Supplier Continuous Quality Improvement Table Contents: Keyn

Datasheet Thumbnail

Top Searches for this datasheet

SCQI Handbook
Supplier Continuous Quality Improvement
Table Contents:
Keynote Address Preface III. VII. VIII. What SCQI? does SCQI work? Does SCQI into Intel's Quality Strategy? What Suppliers Gain from SCQI? What Intel Manager Gain from SCQI? Suppliers Chosen SCQI? Ensuring Successful SCQI Deployment SCQI Cycle Step Requirements Expectations Step Achieve Alignment Step Assess Supplier's Current Performance Level Step Improving Performance Step Recognize Supplier Excellence Award Requirements SCQI Roles Responsibilities Matrix Support Document Links Resources
Keynote Address: SCQI participants, both within Intel well suppliers Intel established Supplier Continuous Quality Improvement (SCQI) process engage suppliers shared quest ever-increasing product service quality. From outset this process, objective been provide customers with highest quality products services, time, competitive prices. Intel operations that have embraced SCQI process have realized benefits improved supplier performance reduced costs, fewer quality issues, improved on-time delivery, reduced cycle times. This resulted corresponding improvements performance with respect customers, strengthening competitive position. suppliers have traveled with along this path have also reaped benefits from SCQI process improved product service quality, greater cost competitiveness, higher customer satisfaction. While excellence brings rewards, also believe that outstanding supplier achievement quality customer satisfaction merits formal recognition. ensure that Intel's suppliers recognized superior quality levels, have established SCQI Award. This award honors those suppliers have aggressively addressed broad range quality issues order build world-class total quality system conducting process improvements create better ways providing timely complete products, services, support. SCQI Award process itself, dynamic continuing part ongoing relationship between Intel suppliers. SCQI Handbook been created support SCQI mandate. compiling experiences supplier continuous quality improvement best-known methods, this Handbook intended eliminate trial error, significantly reduce time required achieve continuous quality improvement environment across supplier base. SCQI Handbook intended shared among internal external suppliers move forward achieve common purpose maintaining leadership respective businesses. There question that quality performance will success both Intel suppliers keenly competitive market millennium. Through your participation SCQI process, invited share many benefits that come from disciplined pursuit total quality. Sincerely, Michael Splinter Corporate Vice President General Manager Intel Technology Manufacturing Group
Preface Supplier Continuous Quality Improvement (SCQI) program first established 1987. purpose improve systems output critical Intel suppliers order minimize amount time money spent inspecting incoming material. This achieved bundling Intel's supplier management tools processes into single program applying that program critical suppliers. Intel's goal develop supplier quality systems point where suppliers understood Intel's direction could drive their quality improvements. program grew, need recognized stripped down version SCQI. 1992, SCQI-Lite developed response need supplier continuous improvements among small suppliers suppliers services. concentrated mainly certifying suppliers, less more advanced levels program. Today, most suppliers have embraced concept Total Quality Management (TQM) form another. response, Intel revised SCQI program again enable maximum transference quality management from Intel suppliers. Intel SCQI Handbook compilation best features, teachings lessons learned from both standard SCQI SCQI-Lite processes. "Lite" been dropped, program again referred SCQI: Supplier Continuous Quality Improvement. Note: SCQI award requirements have changed this revision SCQI handbook. requirements become effective SCQI participants 2000 (applying awards 2001). SCQI award winners announced 2000 earlier advertise their years, assuming they maintain status (see Award Requirements). What SCQI?
Intel industry where consumers constantly expect improved performance value. Because this unique market condition, competitors computing industry must continuously improve every performance point remain competitive. Intel, supplier performance critical. Today, more than ever before, both direct indirect materials services comprise significant percentage total Intel product service cost. Left alone, suppliers will either improve fail. Intel cannot afford suppliers fail, only through concentrated systematic alliance between Intel suppliers supplier quality improve speed necessary continued success. need effective supplier management process crucial. Intel cannot allow undisciplined reactive supplier management critical commodities. with critical procedures, once successful process achieved, must documented meticulously followed. same holds true critical commodity management Intel. critical commodity must have organized, proven process achieving extraordinary supplier performance. SCQI this proven process.
When performed well, SCQI: Establishes aligned goals, indicators metrics Enables benchmarking supplier performance Identifies potential quality issues before they impact Intel Drives suppliers' agility ability provide leading edge product services Matures critical Intel-supplier relationships Encourages collaborative agreements, team problem resolution, two-way continuous learning Provides data support supplier recognition. Does SCQI Work?
figure below illustrates life cycle supplier from time they begin working with Intel time they fully developed running their operation with minimal Intel supervision, much like seasoned manager been mentored well-groomed success. this figure, X-axis represents time Y-axis represents supplier performance. Line represents performance level corresponding Intel's requirements expectations. Note that Line increases over time illustrate Intel's policy expecting improvement each year. Line represents supplier's initial performance trend prior without) SCQI. Line represents supplier's improvement over time, beginning current level (Line eventually reaching (perhaps exceeding) Line level which supplier meeting Intel's expectations.
Without SCQI, supplier's performance would continue along Line showing gradual supplier improvement over time. However, supplier's improvement path accelerates (Line through joint Intel/supplier SCQI effort.
III.
Does SCQI Into Intel's Quality Strategy?
order assure customers that Intel product consistently meets exceeds performance expectations, Intel created company-wide Quality Operating System (QOS). vehicle that delivers Intel quality worldwide customers. Within Intel Corporate QOS, there several core functions illustrated figure below. Each core function several platforms (key quality-related programs activities). SCQI four platforms within Materials core function. Materials platforms span life cycle Intel Supplier. four platforms are: Supplier Selection Development: Selecting Materials Supplier Qualification: Qualifying Process Control Excursion Management: Managing Supplier Continuous Quality Improvement: Improving
difference between SCQI program other supplier management programs tools that used, amount attention given managing improving supplier's systems. Most supplier managers already using some SCQI tools. formally engaging SCQI program, both supplier Intel commodity team showing their dedication continuous quality improvement.
What Suppliers Gain From SCQI?
spirit continuous improvement, Intel asked past SCQI recognized suppliers provide their opinions concerning SCQI program. suppliers overwhelmingly agreed that SCQI involvement: Drives supplier's business performance past industry "norms" Increases potential expanded business within Intel respective industry Positions supplier outside quality awards certifications (ISO 9000, Malcolm Baldridge, various Federal State awards) Justifies compliments existing supplier quality programs Provides neutral, cost effective validation business process health overall satisfaction Results healthy, mature supplier/Intel relationship Requires supplier performance evaluations based quantifiable data facts Drives cooperative learning shared training
award winners were asked provide input related their involvement Intel SCQI program. Here some their comments: Participate SCQI? There everything gain nothing lose. Intel learned more about learned more about their expectations meet them. Additionally, same basic destination CONTINUOUS QUALITY IMPROVEMENT. SCQI program provided with more tools accomplish that goal. Does SCQI Compare? other customer programs in-depth comprehensive SCQI. Commitment SCQI program commitment quality continuous improvement. program requires always pushing limits therefore unique enormous merit.
What Intel Manager Gain From SCQI?
Intel supplier managers also shared their SCQI success stories with Overall, Intel supplier managers recognized that correct SCQI process: Develops better suppliers Reduces tactical/emergency activities Assures satisfaction from internal customers Guarantees that quantifiable data available effectively manage business decisions Provides proven processes managing business activities Positively impacts Intel's bottom line
course, results vary, depending specific situation. However, case engaging with supplier SCQI ever failed benefit Intel beyond time, money, effort into program. Here some examples: Through improvements identified executed under SCQI, supplier's lead-time reduced from days days, their on-time delivery rate increased from 88%. supplier also agreed participate Intel e-Purchasing initiative. With another supplier, Intel saved over 3-year period working with that supplier through SCQI program streamline operations. Intel saved over 3-year period with another supplier, again through supplier improvements identified executed under SCQI. added bonus, supplier's quality levels improved over that period from over 3000 defective parts million (DPM) under DPM, which benchmark supplier's industry.
Suppliers Chosen SCQI?
SCQI Roadmap Planning Procedure support document designed help Intel follow consistent decision process engaging supplier into SCQI process. supplier included SCQI Roadmap without being targeted SCQI recognition. Quality improvements should considered applied suppliers, appropriate Intel's business needs. Quality everyone, SCQI not. SCQI process should considered only those suppliers critical Intel's business unit needs. realistic assessment Intel supplier resources required implement SCQI, manage success, sustain SCQI process should carefully conducted before engaging supplier SCQI process. When supplier selected participation SCQI program, resources need allocated successful management program. engaging supplier, Intel management team committed supporting effort. vital that supplier agrees with their selection allocates dedicated resources from point engagement. Deciding allocate resources SCQI process will difficult regardless supplier's size. Resources will undoubtedly constrained, complete commitment required. SCQI process needs viewed both large small corporations investment that will provide significant return. With expectations clearly established from beginning, prioritization Intel supplier resources aligned achieve improved levels quality.
VII.
Ensuring Successful SCQI Deployment
Success Elements: supplier realize full potential SCQI, process needs imbedded supplier's processes. SCQI process will result continuous quality improvement supplier sees separate Intel quality program. supplier should never engage SCQI process just award. Supplier manager's skills success SCQI deployment. Supplier development monitoring should initiated soon supplier begins work Intel, just would develop employee. This development monitoring must planned calculated support business objectives Intel. Attitude powerful factor driving successful deployment. supplier/customer relationship should positioned teamwork, continuous improvement, trust recognition. This attitude will allow maximum performance materialize. structured, repeatable process necessary guide improvements. process ordered steps that performed approximately same each time activity takes place. Tasks that undertaken without process will performed differently each time, resulting reduced efficiency quality. well defined, closed-loop process will naturally become more efficient over time result higher quality. SCQI process. Clear, concise, complete requirements must firmly documented. Intel supplier must aligned requirements (understand, agree, commit). Intel supplier resources must sufficient, number suppliers engaged SCQI must small enough facilitate effective program management monitoring. Process analysis hard work must used instead gimmicks. Root-cause analysis permanent corrective actions must rigorously applied.
VIII. SCQI Cycle SCQI program cyclic nature, would expected continuous improvement process. supplier's quality improves, more opportunities improvement identified. addition, Intel rewards supplier according level quality improvement attained. SCQI cycle consists steps: Requirements Expectations Achieve Alignment Assess Supplier's Current Performance Level Improve Supplier Performance Recognize Supplier Excellence
Step Requirements Expectations order reach outstanding supplier quality, complete description expectations requirements needed. SCQI team (consisting commodity management, internal customers materials engineering, process engineering, quality, design, etc.) should meet brainstorm align supplier expectations requirements. When requirements have been established, team should establish measurable indicators each requirement. Information that useful determining these expectations requirements include: Certificate conformance/analysis expectations Materials qualification certification requirements Quality specifications (Supplier Corrective Action Request (SCAR), change control, supplier ranking rating, etc.) Past assessment results Past supplier report cards Corporate contracts Previous supplier business reviews that have been held Purchase/procurement specifications
SCQI team should communicate expectations requirements supplier least weeks before scheduled alignment meeting give supplier time review expectations prepare alignment meeting. Step Achieve Alignment objective step SCQI team face-to-face with corresponding supplier team negotiate align each every requirement expectation. differences must reconciled dropped.
Here some tips proper alignment: Make sure that both Intel supplier teams represent entire commodity team have decision-making authority. Sort expectations into major categories Business criteria Quality criteria Customer satisfaction factors Technology requirements Others
List expectations requirements supplier report card other documents deemed necessary. wary obsolete drawings, specifications and/or other Intel documentation possession supplier that could mislead them. Discuss align expectations, requirements indicators. There several different ways accomplish this: supplier agree with requirement. Strike compromise that both sides agree. Drop requirement. Agree requirement aside discussion later date.
cases where requirements easily measured, could system scoring similar following measure compliant supplier each requirement: Create five level scoring system. Does meet requirement all. Meets some requirement. Meets much requirement. Meets most requirement. Meets entire requirement, outstanding.
supplier self-assess each requirement expectation scoring criteria. Have Intel assess validate supplier's score. Compare sets scores ensure understanding scoring system. Align required improvement level.
Step Assess Supplier's Current Performance Level There several ways determine supplier's current level performance. data that already been collected. most obvious these data sources Supplier Report Card, other indicators (whether included SRC) used well. Examples include supplier yield, Intel manufacturing line performance, procurement spec requirements, etc. Another data collection method assess supplier's quality system. Both vital determining where supplier needs begin. Assessments completed provide supplier SCQI team with knowledge potential weaknesses supplier's quality system before becomes apparent excursion (severe quality issue Intel customer). Note that this audit. audit something that either "passed" "failed". assessment tool determine current condition system, purpose identifying areas improvement. SSQA-Lite Standardized Supplier Quality Assessment (SSQA)-Lite tool used performing supplier assessments SCQI. This tool first developed SEMATECH owned SISA/SEMATECH. Intel-preferred supplier assessment tool most commonly used tool semi-conductor industry. SSQA-Lite training offered through Intel University (SSQA-Lite Validation Team Member Training Supplier Audit Methodology also available suppliers). SCQI team determines frequency SSQA-Lite assessments. Assessments should conducted with sufficient frequency assure that continuous improvement goals being met, frequently interrupt supplier operations, become resource drain Intel supplier. Note: SSQA-Lite assessment required SCQI award nominations. Results from Malcolm-Baldridge (SAM-Lite) assessment tool longer accepted. Step Improving Performance first three steps SCQI cycle, Intel SCQI team defines expectations, aligns those expectations with Supplier SCQI team assesses supplier's current processes. Using this data combined SCQI team develops SCQI plan that defines projects supplier gaps that exist between current supplier performance aligned goals step
SCQI Plan Supplier Continuous Quality Improvement (SCQI) Plan document that describes supplier's quality improvement initiatives coming year. case with entire SCQI process, SCQI Plan populated with Intel-specific quality initiatives, rather with strategies linked supplier's overall quality program, which entire customer base will benefit. SCQI Plan contains strategies tactics supplier committed implement. These based improvement opportunities identified through Supplier Report Card (SRC) process (i.e., scoring sections), SSQA-Lite process, management expectations delivered during Supplier Business Reviews (SBRs) other planned improvement areas identified supplier their customers. addition high level strategy, plan should also include detailed tasks associated with delivering strategy, specific owners each task (experts given area), dates performance indicators, that performance again SCQI Plan measured. Timing: SCQI Plan typically drafted annual basis, with deliverables indicators defined such that Plan reviewed scored quarterly basis. First time SCQI Plans created after SSQA-Lite validation been completed. programs have usually been implemented with supplier before this time. Measurement/Scoring: most successful cases, Supplier Intel management reviews performance against plan meetings makes necessary adjustments resources and/or priorities insure success completing Plan, while continuing meet business objectives both companies. actual scoring Plan done line item basis, scoring only those items with expected completion dates that particular quarter. Points given either (not done), process with clear progress), (done) scale, summed, then divided total possible points, that percentage score calculated. Ownership: SCQI Plan should represent supplier's planned quality initiatives meant improve their overall service level their customers, just those embarked upon result doing business with Intel. this reason, supplier owns SCQI Plan consults with Intel necessary. Each item Plan should have supplier owner identified, that owner should expert process hand. some cases, beneficial have Intel co-owner each item; this individual provides Intel input, makes Intel resources available (i.e., specialized training), acts Intel expert validate quarterly scoring item.
Unlike first three steps where actual process flow defined consequently followed, methods that used close gaps vary greatly based composition each gap. Most tools their usage covered courses offered Intel University. Examples include Structured Problem Solving, Change Control, SCAR, Supplier Report Cards, Effective Meetings several Statistics classes. Some these classes available suppliers well. Step Recognize Supplier Excellence There three main purposes SCQI award recognition process: award recognition process allows publicly thank best suppliers. addition providing forum where express appreciation, public recognition provides motivation suppliers enter continue SCQI process. award recognition process provides vehicle improving Intel/supplier relationship. facilitates roadmap sharing, that suppliers will become better able meet Intel's current future needs. While does guarantee future business, suppliers participate process more likely positioned able meet Intel's future requirements they develop. award recognition process helps Intel quantify standardize SCQI improvement efforts. Setting quantitative criteria terms assessment scores, improvement plan performance against schedule) helps ensure integrity SCQI process across Intel, preserves value supplier awards. Recognition Levels There three levels formal supplier recognition. They Certified Supplier Award, Preferred Quality Supplier (PQS) Award, SCQI Award. Certified Supplier Award Consistently meets Intel's expectations. highest level achievement case most suppliers. Decertification should take place when performance criteria consistently met.
Preferred Quality Supplier (PQS) Award Consistently exceeds Intel's expectations. SCQI Management Review Committee (MRC) judges annual competition. annual Wall Street Journal congratulates suppliers.
SCQI Award World-class performance. SCQI Management Review Committee (MRC) judges annual competition. annual Wall Street Journal congratulates SCQI suppliers Supplier advertise their years, provided they continue perform performance criteria. reapply years.
SCQI awards Intel's only formal corporate-wide supplier awards. However, individual Intel business unit recognize supplier extraordinary efforts isolated problems challenges. Examples: Qualifying product meeting production volume commitments ahead schedule. Improvements product service resulting significant cost savings Intel. Significant improvements quality, lead-time, on-time delivery, etc., single product site. Extraordinary customer support emergency situation.
Such awards (called Individual Supplier Achievement Awards ISAA's) frequently outside scope SCQI. They administered informally, with supplier often receiving plaque certificate from Intel business unit. only requirement ISAA that award approved advance corresponding Intel Commodity manager. Suppliers advertise ISAA wins. Award Requirements Certified Supplier Overall score Preferred Quality Supplier (PQS)
Recognition Level Supplier Report Card (SRC) Requirements Cost Availability Technology Customer Satisfaction Strategic Contribution Tracking Timeframe SSQA-Lite Score Requirement
SCQI Award Winner Overall score
Overall score
consecutive quarters Overall score
through Overall Score items
through Overall Score 62.5% items Performance
SCQI Plan
Performance
Requirement SCQI Plan Tracking Timeframe Nomination
Commodity Team
Against Schedule (PAS) consecutive quarters Formal preapproval involving Materials Business Unit Director Manager Materials Unit Director Manager Internal Customer Executive Sponsor SCQI
Against Schedule (PAS) consecutive quarters Formal preapproval involving Materials Business Unit Director Manager Materials Unit Director Manager Internal Customer Executive Sponsor SCQI
Approved
Materials Business Unit Director Manager Internal Customer
Presented Recognition
Commodity Manager
Executive sponsor Plaque Winners' Wall Street Journal Individual Press Release Master Intel Press Release Reprint Wall Street Journal Purchasing Managers "Salute Suppliers" edition
Certification Plaque
Senior Intel Executive SCQI Trophy SCQI Winners' Wall Street Journal Individual Press Release Master Intel Press Release Reprint Wall Street Journal Purchasing Managers "Salute Suppliers" edition Right advertise recognition "SCQI Advertisement Policy" (hyper link from handbook)
Recognition Period
long performance requirements
year Winners reapply each year
years retained remain SCQI Roadmap Winners reapply every three years
5-step SCQI Cycle repeated each recognition level. attain Certification supplier must complete five steps. continue level, supplier begins again first step SCQI cycle. With each rotation SCQI circle, Intel supplier higher expectations, resulting higher levels supplier improvement.
Though each supplier engages SCQI program should eventually become certified, every supplier will reach SCQI recognition levels.
SCQI Roles Responsibilities Matrix
PREREQUISITE: INTEL PLANNING STAGE SCQI Team (Cross functional)
TASKS Form SCQI team. Team should include Commodity Management, Factory, quality/engineering (need different from Commodity Team) Ensure that members SCQI team formally trained SCQI program Ensure participants understand following processes relate SCQI trained these processes necessary: Supplier Report Cards Supplier Business Reviews SSQA-Lite Quality Assessments Secure Executive Sponsor Ensure supplier department's SCQI Roadmap meetings (bridge, face face, team station, etc.) Contact supplier executive management ensure alignment SCQI engagement resource support OWNER Intel Commodity Manager owns tasks Intel Planning Stage
STEP REQUIREMENTS EXPECTATIONS Intel SCQI Team Supplier SCQI Team
Brainstorm purchasing, quality engineering expectations Define measurable indicator each expectation Group expectations into Supplier Report Card categories (2-4 elements category) Ensure supplier adequate time review expectations prior formal alignment meeting/s (1-2 weeks suggested) Designate SCQI Champion from executive staff Define expectations supplier Intel Define measurable indicator each expectation Ensure proper cross functional representation Supplier SCQI team Review Intel's expectations prior formal alignment meeting/s
STEP ACHIEVE ALIGNMENT Intel SCQI Team Supplier SCQI Team
Understand supplier's inputs barriers that might keep suppliers from meeting expectations Facilitate document alignment expectations Ensure senior management supports aligned expectations Agree commit Ensure proper cross-functional supplier representation involved expectation alignment Understand Intel's inputs expectations supplier barriers Secure resources meet/exceed Intel performance expectations Understand indicators indicators supporting processes document Ensure senior supplier management supports aligned expectations Agree Commit
STEP ASSESS SUPPLIER'S CURRENT PERFORMANCE LEVEL Intel SCQI Team Supplier SCQI Team
Create supplier assessment plan Form validation team ensure team members trained performing supplier assessments SSQA-Lite checklist Complete supplier validation present findings supplier Compile supplier data (Supplier Report Card, assessment results, Supplier Business Reviews) preparation SCQI Plan development Create SCQI Plan SCQI Plan Template Align Supplier Assessment Plan Ensure Supplier Self-Assessment team trained SSQA-Lite have resources support activity Complete SSQA-Lite Self-Assessment return, along with requested quality documents, Intel validation team Facilitate Intel validation visit Compile additional data required Intel preparation SCQI Plan development Create SCQI Plan SCQI Plan Template
STEP IMPROVE SUPPLIER PERFORMANCE Intel SCQI Team Supplier SCQI Team
Co-own closure barriers projects outlined SCQI Plan Monitor Supplier Report Card facilitate root cause analysis when necessary Conduct regular SCQI Plan reviews with Supplier SCQI Team Amend SCQI Plan necessary Ensure that everyone involved (Intel Supplier) know understand their role completing SCQI Plan Allocate resources tools necessary complete SCQI projects Conduct regular SCQI Plan reviews with Intel SCQI Team Align commit SCQI Plan amendments
STEP RECOGNIZE SUPPLIER EXCELLENCE Intel SCQI Team Supplier SCQI Team
Understand SCQI recognition levels requirements Ensure criteria targeted recognition level Create appropriate applications recognition Present PQS/SCQI applications SCQI Follow SCQI Ceremony Guideline when presenting award (SCQI Award winners only) Update SCQI roadmap Ensure criteria targeted recognition level Ensure that continuous improvement continues beyond recognition Ensures proper supplier representatives involved recognition
Support Document Links: Intel Executive Sponsor Handbook Intel SCQI Award Process/MRC Role Responsibilities Application process/Application Kit/Critical Dates Sample (Suppliers, please contact your respective commodity manager process training/overview) Marketing Presentation Suppliers SCQI Award Spec (Suppliers, please contact your respective commodity manager process training/overview) SCQI Plan Template SCQI Roadmap Planning Procedure Supplier Business Review Spec Materials Training College Quality Intel University Materials Quality Definition/Acronym dictionary Resources: Effective Meetings Structured Problem Solving Structured Problem Solving Technical Change Control Materials Supplier Ranking Rating Essentials Supplier Management Supplier Analysis Selection Methodology Binary Statistics Corp. Materials Design Experiment Materials Intro Statistical Methods Introduction Materials Measurement Capability Analysis Process Control Systems Materials Quality Operating Systems Materials Quality Operating Systems Materials Overview SSQA Validation Team Member SSQA Validation Team Leader Supplier Audit Methodology Supplier Audit Methods Supplier HR/EHS Assessment SCQI (Supplier Continuous Quality Improvement)

Supplier Continuous Quality Improvement Table Contents: Keyn

Top Searches for this datasheet

Other recent searches